24/7 medical reception service
We answer calls for your practice, follow your procedures, and book appointments by phone or through your online booking page.
Built for your practice
More time for what matters most.
Well Placed gives your practice a dedicated medical reception team that answers your calls 24/7, follows your procedures, and books appointments, so your staff can focus on patient care.
What we handle
Every call, day or night
Live reception coverage 24/7, including after hours.
Your procedures, followed
Call flows customized to how your practice works.
Appointments booked
By phone, or by patients on your online booking page.
Clear, friendly voices
Accent clarity is our top priority on every call.
Our services
- 01Ask about this
Custom call flows
Tell us how you want calls handled. We build reception call flows around your practice's procedures and follow them on every call.
- 02Ask about this
Phone booking
When patients call, our team books the appointment for them, so your schedule keeps filling even after hours.
- 03Ask about this
Online booking page
Give patients a simple page where they can book an appointment on their own, any time of day.
Our reception team
Clear voices your patients understand.
Our receptionists work remotely from the Philippines as an extension of your front desk. Clear, easy-to-understand speech is our top priority, so every caller hears a calm, professional voice.
Maria Santos
Senior Receptionist · New Patient Intake & Scheduling
"Good morning, thank you for calling Oakridge Family Medicine. My name is Maria. I would be glad to help you schedule a new patient appointment with Dr. Vance. May I start with your full name and date of birth?"
Joshua Ramos
After-Hours Specialist · After-Hours Procedure Triage
"Hello, you have reached the after-hours desk for Dr. Miller. If you are experiencing a life-threatening medical emergency, please hang up and dial 911 immediately. Otherwise, I can page our on-call clinician or confirm your morning check-in."
Kristine Reyes
Patient Coordinator · Insurance & Copay Verification
"Thank you for checking with us, Mr. Davis. I see your Blue Cross plan here on file. Your specialist copay is twenty-five dollars, and Dr. Lee will be ready to see you this Thursday at 2:15 PM. We have sent the confirmation to your mobile phone."
Carlo Mendoza
Care Coordinator · Waitlist Backfill & Rescheduling
"Hi Sarah, this is Carlo from Dental Associates. An appointment opened up with Dr. Chen tomorrow afternoon at 3:00 PM. Since you were next on our priority waitlist, I wanted to offer that slot to you right away before opening it up."
How it works
Simple for you. Seamless for your patients.
- 1
We learn your practice
We map out your call flows, scripts and scheduling rules with you.
- 2
We start answering
Our team picks up your calls around the clock and follows your procedures.
- 3
Patients get booked
Appointments are booked by phone or on your online booking page, and your staff can focus on care.
Pricing
Plans sized to your call volume.
Each plan includes a set number of live minutes every month. Extra minutes are billed at your plan's per-minute rate.
Starter Desk
100 live minutes included
Effective rate
$2.99 / min
Extra minutes
$2.25 / min
Best suited for
Solo therapists, cash-pay micro-clinics, after-hours overflow only
Practice Core
250 live minutes included
Effective rate
$2.00 / min
Extra minutes
$1.95 / min
Best suited for
Standard solo outpatient practice (primary care, dental, med spa)
Clinic High-Volume
500 live minutes included
Effective rate
$1.80 / min
Extra minutes
$1.75 / min
Best suited for
Multi-provider clinics, urgent care centers, high marketing ad spend
A CALMER PRACTICE
Let's make every call one less thing to worry about.
Tell us a little about your practice and we'll call you to walk through how Well Placed would answer your calls.
